In a flight, there are a variety of passengers and flight attendants have to take this matter into account. Passengers are never easy to be satisfied. What should you do in handling difficult situations? What if something goes wrong in the plane?
Passengers in the plane will be looking for you in case of emergency for your guidance and instruction. In such situations, you must not portray any sort of fear or discomfort and this is very much needed because if you did, the passengers would get panicked and the situation might get worse. You must show that you are confident in that role and that you have the utmost faith in your pilots and your aircraft, and that you know exactly what you are doing and why you need to do it. Smile and comfort them efficiently.
Different ways are to implied with different passengers – age factor comes into the picture in this context. Grammar and the word choices also play a part.
Below are some techniques that you can perform in case of emergency.
- Ask yourself questions when you have to deal with passengers and keep in mind these questions need to be answered within a few seconds - Who are they? Why do you think they are complaining or not cooperating? How will you resolve the situation? What language will you use?
- Use of apologetic language may soften the situation.
- Imply politeness strategy while communicating with the passengers.
Yes, flight attendants play a very important role. Remember the things that you should do in case of emergency! Do not panic.
Nenhum comentário:
Postar um comentário